Testimonials

Igonzalezjr -- December 8, 2016

My husband & myself have been going to HFM for a little over 5years now. I absolutely love Whitney & Lacey as BOTH are knowledgeable at their jobs and I can actually count on them to do it right. This is HUGE in the Medical/Dental industry! Now, My husband & I see Dr. Faiola for our general needs and then I see Beth for my Annual girly needs:). He is absolutely great! What you need to understand about Dr. Faiola is that when he's with you~ he is with you til it's done AND that includes his chart note taking. This is great bc he doesn't want to leave anything to chance that there is an oversight. Sometimes this causes him to run behind (or it could be a patient that came late) BUT just know you are getting the best care and sometimes that includes a price besides your copay:) I used to see Dr. Stafford for my girly needs but in 2014 I was in a Car Accident. Dr. Faiola suggested Dr. Stafford do OMT. I saw her a few times and then she suggested that I be done with the Massage therapist & Chiropractor. I went anyway bc I know my body and the next week she stated "see, it already feels better without you going to those other things". I told her I didn't stop and that my body still needed it. I don't think she liked that. About a week later she told me she was done and I shouldn't be in pain no more. I informed her she was WRONG and that I am in pain, and I didn't appreciate how she could say how I was in pain or not when it wasn't her body. That really pissed me off bc I have a really high tolerance for pain actually. I've suffered from Chronic Migraines my whole life (since I was 5), passed a kidney stone, had 2 boys Cesarean BUT went through NATURAL labor first for at least 13hrs EACH only to have a Cesarean! By having Cosmetic Surgery, I randomly found out I have May~Thurner Syndrome so I was in ICU for 5 days straight....AND that's not after a week after having a Breast Augmentation, Tummy Tuck and then another Surgery Corrected. Needless to say I WILL NOT EVER SEE HER AGAIN and Beth takes care of all my girly needs. Not all Doctors are for everyone. This doesn't mean HFM is a bad place bc it's not! As far as the Doc running behind, I find that if I'm the first patient at the start: either of the day OR after lunch I have a better chance of being seen on time: EVEN if he's double booked

John Seery -- October 26, 2016

Dr. Faiola has been great. He's my kinda doctor. Doesn't beat around the bush, is extremely knowledgeable, and will make sure you know the risks of any medication you might require for whatever you have. I personally have Gout at the ripe old age of 32. He got me started on a medication that has made that a thing of the past. My old doctors? Never mentioned it. They just loved peddling cortisone shots. If you have thin skin though, this place is not for you. They have some great staff, and they love throwing a little witty banter around. It's the kinda place that feels more like friends than a doctor's office. Highly recommend.

George G -- September 26, 2016

Dang, what a horrible reception from the initial call! Just called to ask about a new provider and the girl answering just seemed aloof at who can and can't be accepted as a new patient. She then told me I had to drop an insurance if I wanted to be accepted (wtf?) and they only see certain types of patients (EEO complaint in there somewhere). Finally I told her I am inquiring only about new patients and she hung up on me. Jerk.

Heritage Family Medicine -- December 27, 2016 Our policy at Heritage Family Medicine is to answer our phones professionally, while being a respectful and helpful as we can. We try to get as much information from prospective patients as possible to make sure that we will be able to achieve and maintain whatever their health goals may be. That includes, name, birth date, and medical insurance for billing purposes. If we do not accept their medical insurance, then often we try to inform them of other options. At times these prospective patients might be offecnded or not understand why we cannot accept them as new patients, and we are truley sorry for that. You can go to our website and read more about how messed up our insurance system has become and Dr. Faiola's thoughts on it here: http://www.heritagefamilymedicine.com/uploads/Obamacare_all_parts.pdf As for George's experience with his call, we are sorry his experience was horrible and cut short. Call are dropped, patients are asked to hold and sometimes not there when going to pick back up. We do not know what happened with his call and never will. We do like to know in a nice way when there are problems. It gives us a chance to evaluate and to keep working on improving our service.

Lisa Frost -- September 13, 2016

If I could give zero stars I would!! I called to try and make an appointment. First question asked was about my insurance. I pay for insurance through my work a pretty penny. The lady on the phone did not want to help me she wanted to transfer me. I told her I would find another office to take my business to she say ok thank you...Drs don't want to help people these days

Jack Von Eberstein -- August 27, 2016

The folks at Heritage Family Medicine are great. I had the opportunity of creating a Google virtual tour and stills for them and they were most accommodating.

Darly A -- June 17, 2016

First impressions, the waiting room is very nicely and warmly decorated with interesting memorabilia on the walls, it is very clean, comfortable, and even has a corner for children to play. Also free WIFI spot. The staff are friendly and helpful. I was seen quickly. Dr. Faiola has a passion for medicine. Not only is it his job, it is his passion. He took time to explain things to me very effectively. Not rushed. Devoted to treating each patient with care. He also has a bit of a bear side and does not tolerate nonsense. If you are honest with him and work with him, you will have the best doctor ever! The only problem I have had is when outside services were required or requested such as classes for diabetics, scans, or other outside testing. That is the only reason I did not give 5 stars. And it may not even be a problem with Heritage Family Medicine. It may be the testing and teaching places being over booked or inefficient. The grounds are lovingly cared for as well with bird houses and bird feeders, lovely flowers and all kinds of flora. In the midst of this is a picnic table where you can wait on nice days for a patient being seen, or the patient can wait as well. It is very peaceful. The staff of Heritage Family Medicine seem to genuinely care about every aspect of you, your overall health, your visit and comfort including the pleasant, calming aesthetics of the grounds and building. I am very content and confident to be in the care of Heritage Family Medicine.

Jen H. -- June 12, 2016

We've been here for years and wouldn't change it. Lacy and Whitney rock! Dr. Stafford is truly the best! She is guiding me toward my best health and wellness in my life. And my daughters love and trust her too. If for some reason we need an appointment when she is unavailable we've had occasion to see Betsy and Dr Faiola and they are great. The practice is truly a family practice in the best sense. I'm so glad we've found them.

Shanda H -- May 25, 2016

Best family practice with in 100 miles. Doctors are amazing, Staff is the best. Coming from a patient who has a very large care team from UW, Swedish, HV, and plenty of specialty doctors for MS. HFM is always on my team.

John Piper -- May 13, 2016

I highly recommend Heritage Family Medicine. Excellent staff. Wonderfully decorated waiting room. Electronic pagers to notify you when the doctor is ready to see you and even though I waited in the examination room for quite some time, I later understood why; Dr. Faiola is a very intelligent, wise and thoughtful man. He took his time and gave me the kind of attention I would expect from someone who has dedicated their life to helping others.

Torie Edwards -- April 22, 2016

I love this place. Have been with them for almost seven years. Always attentive, professional, and willing to fit us in when needed. After all the years, they're more like family. Whitney is freaking amazing, just love her, and all the front staff are great. I highly recommend.

Vicki Kent -- March 31, 2016

In 23 years, he is the only doctor who accurately diagnosed my daughter's rare blood disorder. We finally have answers.

Lynn G -- January 11, 2016

They treat us like family. We would not go anywhere else. The doctors take their time with you and are never rushed. Love them all.

Torie Edwards -- November 22, 2015

My family has been patients here forever, I believe since the first year opened. I've never had any issues, staff is wonderful, and Dr. Fiaola has always been prudent and very professional. Even when we were in a difficult situation, their office made it so simple. I applaud their care for people, and the quality healthcare.

Joni H -- August 18, 2015

I have been going to Heritage Family Medicine for a while now and I have had a wonderful experience. I have never had a problem getting an appointment when I needed one, and I feel that my doctor listens to what I say and is not quick to throw a medication at me. She is very thorough and gets to the cause of the problem like a great doctor should. The staff is always helpful and courteous and the office is always clean and organized. I highly recommend Heritage to my family and friends and my family will definitely continue going there for all of our medical needs.

Bobbi Coon -- August 17, 2014

Doctor Faiola is the best doctor I've ever had. He knows the true meaning of family doctor and he is not contracted with pill pushing companies who pay off doctors for prescribing their medication.

Theresa Ewing -- April 15, 2014

Everyone who I have ever dealt with has been wonderful and caring. The on-line scheduling is easy and if I need to talk to someone I have no problem getting to a live person. We have been in Olympia for over a year now and I would not see anyone else. If you like a Dr. that is honest, straight forward, does not sugar coat things and will give you all of the information (whether you want to hear it or not) this is the place for you.

Kristen Olson -- May 25, 2013

My family and I have been patients at Heritage Family Medicine for a little over a year now and although I like both doctors I have seen, the receptionist that I have dealt with each time I call is rude and unhelpful to the point that it is difficult for me to schedule appointments. As an established patient I feel that when I called this week reporting that I had been unable to sleep for more than a couple hours a night for the last week and that I needed to see my doctor to have them write a perscription for a sleep aid that they have perscribed to me in the past, that I should have been able to get in either the same day or the next day...not the case. She was very rude over the phone and was extremely unhelpful - did not even offer to speak with the doctor to see if this could be handled over the phone or if I could be squeezed in between appointments since it was just a quick perscription. There policy online says that if you are an established patient and have an urgent care concern that you will be seen the same day. I am confused as to what constitutes an urgent medical concern because anytime I have needed to be seen urgently I have been brushed off... This was not the first time that I have felt disappointed in the service provided by the front desk staff, but it made me realize that it was time to find care elsewhere for my family. If doctors aren't available when you really need them, what good are their services?

Anonymous -- February 16, 2012

Office staff is friendly and accomodating. Anytime I or my daughter has been sick or had an urgent need we are always seen that same day. We have seen both MD's and both were understanding, patient and answer any additional questions that I had. I am very satisfied with our care and have recommended numerous friends and family and they have all felt the same way.

A Google User -- February 10, 2012

I have been going to Heritage Family Medicine for about 5 years and I am very happy with the care that I have received from Dr. Faiola and his skilled staff. I am 54 so I have more issues than I used to and Dr. Faiola has been very knowledgeable, supportive and caring when treating and advising me. My two sons like him also. So if you're looking for a great family doctor, do yourself a favor and see Dr. Fiaola.

Skylar Gonsalves -- January 17, 2012

This is a great clinic. I felt welcome and at home while seeing Dr. Faiola. Very clean facility!