Customer Service Representative (Independent Contractor)

Customer Service Representative Job Responsibilities:

Serves customers by providing product and/or service information; resolving product and service problems.

Customer Service Representative Job Duties:

Take inbound calls and occasionally make outbound calls as needed.
Answer product and service questions; suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Flexible work schedule (Minimum 25 hours/week)

Customer Service Representative Skills & Qualifications:

Customer Service Experience Strongly Preferred, Quality Focus, Problem Solving, Documentation Skills, Active Listening Skills, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Intermediate/Advanced Computer Skills, and Adhere to Quality Metrics.

This is an independent contractor and a work at home position. The contractor is responsible for expenses related to the completion of each assignment which can include, but not limited to: Home Office Set-up, Certification & Training, Computer (Laptop/desktop), monitor(s), landline phone service, phone equipment, headset, and internet service.

We currently are not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin.

Send your resume on the site or contact the recruitment department at 708-433-4668.